We believe that transparency represents the foundation in establishing a trustful and long lasting relationship with our guests. Please read the following information carefully before you book. This constitutes an Agreement between you and I, Roger Bissell owner of Eat Drink Explore Inc, hereby referred to as “The Company”.
“The Company” is a licensed corporation based in Naples, FL and Barolo, Italy. The following cancellation policy, together with the relevant information set out in the “The Company” web site(s), brochure(s) and any correspondence between you and “The Company” will form part of your contract with “The Company”. Your contract will be subject to Florida law at all times.
Our value – customized itinerary and arrangements – is best experienced by our Custom Italy Travel Services that can include all arrangements for Vacation Packages (private tours, hotels, transfers, unique experiences, etc.) for your entire travel period in Italy. However, to meet the needs of those who you just need a few days of half-day private tours or full-day private tours we also offer Private Tours in Italy.
All prices displayed on the Website are in US Dollars (USD), unless otherwise specified. All prices are per person. Our selected hotels are priced by the room, the per person cost for accommodations occupied by one person is higher than that shared by two people. We aim to keep single reservations at a reasonable cost. Please note that single rooms may be smaller than those to which you are accustomed.
To secure your reservation, you must submit a non-refundable deposit, the amount of which depends on the specifications of your booking, provided that the reservation is made more than 30-days before the trip’s departure date. Payment for the balance of your trip is required to be made by 30-days before departure. For reservations less than 30-days prior to departure, full non-refundable payment is required. The above non-refundable deposit is a payment towards a full package of services to organize your trip. This deposit does not constitute a payment for a specific service (e.g. airfare, accommodation, excursion).
All items are subject to availability, and we reserve the right to impose quantity limits on any order, to reject all or any part of an order and to discontinue products without notice, even if you have already placed your order. All prices are subject to change without notice, and you agree that taxes may be adjusted from the amount shown on the payment checkout screens. Several factors may cause this adjustment, such as variances between processor programs, changes in tax rates, and the euro exchange rate fluctuation.
You will be responsible for any applicable sales or use taxes, duties or other governmental taxes or fees payable in connection with your purchase. If you do not pay such taxes or fees in connection with a transaction, you will be responsible for such taxes or fees in the event that they are later determined to be payable. Eat Drink Explore reserves the right to collect such taxes or other fees from you at any time.
ACCOMODATIONS
There is no standard check-in or check-out time for accommodations. These times are dictated by the accommodation owner or operator. However, there will always be an option for Eat Drink Explore Customers to leave their bags at a secured location, should there be a wait for check-in or if they are required to leave their accommodation on the day of check out earlier than the scheduled departure from a city. Upon your request, Eat Drink Explore may arrange for early check-in or late check-out. This may come at an extra fee.
Cancellations will only be accepted in writing, charges resulting therefrom will be based on the date this written cancellation is received. We recommend arranging travel insurance for your trip that covers cancellation for any reason. By accepting our Terms and Conditions you agree that Eat Drink Explore under no circumstances can be held liable for your insurance policy’s rejection to refund your reservation. The choice of insurance policy is your sole responsibility.
All cancellations will not take effect until received by “The Company” during normal business hours (9am to 6pm CET, Mondays through Fridays). We calculate the date based on CET standard time. Date of cancellation refers to the date and time when cancellation notice is received by us based on Italy time, instead of the local date and time when cancellation notice is sent from the customer. If you cancel your tour/s, the following conditions apply and without exception:
• 91days or more prior to departure*: 90% refund
• 61-90 days or more prior to departure: 70% refund.
• 31-60 days prior to departure: 50% refund.
• 30 days or less prior to departure: No refund.
• No Show: No refund.
*Departure as used in this agreement is defined as the date of the first tour/transfer service, as indicated on your email booking confirmation/voucher.
Please be advised that some reservations including but not limited to pre-purchased tickets for museums and monuments, regardless of proximity to check-in date, are completely non-refundable. Ticket sales are final and non-refundable, non-transferable and it is not possible to modify the day or the time slot. There are no refunds on trip planning service fees. There will be no refund once the tour has commenced. There will be no refund for unused services, early departures, late arrivals or missed tour/s due to no show.
Eat Drink Explore can automatically cancel your reservation without your prior agreement in the event if there is any outstanding balance due to Eat Drink Explore less than 30 days prior to your departure. This can happen when after having paid a full trip cost, you requested extra services and did not pay for them. You can prevent this automatic cancellation by sending Eat Drink Explore a confirmation of the outstanding balance being paid.
If you are to leave the trip after it has started, you agree that no refund will be available to you for any unused services of the trip. This includes, but is not limited to, costs for accommodations, transportations, and excursions.
***ALL PASSENGERS MUST TRAVEL WITH A VALID PASSPORT***
Please note that entry to another country may be refused even if the required information and travel documents are complete. A valid passport is required with an expiration date at least 6 months greater than the intended return date. A visa may also be required depending on your citizenship. Please contact us if you are unsure if you require a visa or not. Living standards and practices at the destination, standards and conditions with respect to the provision of utilities, as well as services and accommodation may differ from those found in your country of residence.
By agreeing to our Terms and Conditions you understand that your trip will be secured by multiple providers, including, but not limited to, airlines, accommodation facilities, tour providers, on-land transportations, and other services. Eat Drink Explore is in charge of organizing your trip to be provided by vetted and trusted partners. For this reason, Eat Drink Explore suggests all travelers purchase personal travel insurance as we are not liable for accidents, medical expenses, emergency repatriation, personal liability, cancellation, loss or damage to luggage or personal belongings, or excess luggage weight charges levied by airlines. The choice of insurance policy is your sole responsibility.
TRANSFERS
1. Transfers by car, minibus, coach bus, train and/or ferry are included depending on the trip package. These transfers are subject to change without previous notice due to local circumstances. Eat Drink Explore is not responsible for missed transfers due to any events outside of their control. For example, flight delays or other problems including, but not limited to, time spent reporting baggage as either damaged or lost.
2. Should your arrival flight be late causing you to miss a transfer or connecting service, Eat Drink Explore will assist in making alternative transfer arrangements, however, additional transfer costs will not be refunded and any additional expenses incurred shall be covered by you (the Customer). Eat Drink Explore strongly recommends that all travelers purchase travel insurance to protect you against any such expenses incurred. If any transfer is missed due to tardiness, failure to meet at the designated check-in/pick-up area, and/or any other negligence on your behalf, Eat Drink Explore can not be held responsible. This includes, but is not limited to, flights, trains, group or private transportation, guides, and other transportation services arranged by Eat Drink Explore.
RESPONSIBILITY
Eat Drink Explore contracts with a network of companies and individuals to assist in the provision of trip packages. These are independent third parties vetted and qualified to perform their respective assignments.
1. All of these services are subject to third-parties terms and conditions such as transfers, accommodation, and excursions to be provided. The purchase of such services shall be considered as acceptance by you of those conditions. Eat Drink Explore does not operate the buses, ferries, trains, cars, airlines, or accommodations used in its trip packages so Eat Drink Explore shall not be responsible for changes, delays, and cancellations for such services. Also, Eat Drink Explore will not be responsible for any additional expense(s) incurred based on changes or delays in transport, as well as services affected by weather conditions. Any complaints of the above shall be directed to these companies providing the services and claims for any refunds connected with the above – to your insurance policy.
2. Eat Drink Explore will not be liable for injury, damage, loss, accident, delay, or irregularity that may occur due to the actions of third-party service providers. Eat Drink Explore shall not be held responsible for potential risks and dangers that you may face in travel to destinations offered by Eat Drink Explore, where injury, delay, or any other expected or unexpected events may occur. Eat Drink Explore has no responsibility, nor will accept any, for any traveler who breaks any law or regulation of any country visited.
3. Eat Drink Explore shall not be held responsible for the standards of quality, political environment, cuisine, sanitation, cleanliness, telecommunications, business practices, treatment, or medical services that you find or experience in these destinations. Risks may be involved with travel to these destinations due to unstable political situations, civil unrest, war, and government or private actions. Eat Drink Explore shall not be responsible or held liable for any of the aforementioned risks.
Eat Drink Explore shall not be liable or responsible for failure or delay in fulfilling or performing any obligations under the current Terms and Conditions when such failure or delay is caused by or results from causes beyond the reasonable control of Eat Drink Explore. This includes, but is not limited to, arsons, fires, floods, embargoes, wars (declared and undeclared), insurrections, riots, civil commotions, strikes, lockouts or other labor disturbances, enactments or amendments of laws and regulations, omissions of Governments, including, but not limited to quarantine implementation measures, infectious disease outbreaks (including but not limited to the pandemic of Coronavirus, also referred to as COVID-19) or any technical catastrophes and accidents.
2. Eat Drink Explore shall act in good faith and use reasonable commercial efforts to avoid or remove existing causes for nonperformance of their duties. Eat Drink Explore shall notify its customers in writing of any delay or failure to perform occurring from a Force Majeure. Eat Drink Explore shall resume its obligations when it is considered reasonable after the cause of non-performance ceases to exist.
1. With the COVID-19 pandemic traveling has changed. Presently, Eat Drink Explore’s operation is subject to new laws, regulations, and bylaws governing travel at this time. This Section is designed to raise your awareness to the extent possible about traveling during COVID-19.
2. The United States Department of State advises all U.S. citizens to read the country-specific travel advisories and U.S. Embassy COVID pages for updates on the impact of COVID-19 worldwide. The State Department stresses that international travel may include mandatory quarantines, travel restrictions, and closed borders, which might be introduced at little notice. JayWay Travel reiterates the message of the United States Department of State.
3. We strongly recommend that you monitor notification of the Centers for Disease Control and Prevention for the latest information regarding COVID-19 before your trip.
4. By booking a tour with us during the COVID-19 pandemic, you agree to the following:
5. With full knowledge of the risks involved you release, waive, discharge Eat Drink Explore from any and all liabilities, claims, demands, actions, and causes of action whatsoever, directly or indirectly arising out of or related to any loss, damage, injury, or death, that may be sustained by you related to COVID-19 while on tour, participating in any activity, while during or in transit to/from the trip that may lead to unintentional exposure or harm due to COVID-19.
6. You agree to indemnify, defend, and hold harmless Eat Drink Explore from and against any and all costs, expenses, damages, lawsuits, and/or liabilities or claims arising whether directly or indirectly from or related to any and all claims due to injury, loss, or death from or related to COVID-19.
7. The rules of this Section remain effective for any matters arising from your trip during the COVID-19 pandemic.
8. Eat Drink Explore may choose to sign a Liability Release Waiver individually with each customer via online methods. The existence or non-existence of such an individual waiver signed with each customer does not invalidate any part of this Section of the Terms and Conditions.
9. By booking a tour with us you hereby acknowledge that you have read this Section of the Terms and Conditions; that you are at least eighteen (18) years old and fully competent to give your consent; that you have been sufficiently informed of the risks involved and that you give your voluntary consent in accepting the Terms and Conditions as your own free act with full intention to be bound by the same, and free from any inducement or representation.
10. You agree to the Terms and Conditions on behalf of any dependents traveling with you. Insofar as adult family members, other adults, and otherwise legally capable travelers on your reservation are concerned, you agree to introduce the foregoing Terms and Conditions to them before booking a tour with us and sharing their personal information. You represent that you have presented the Terms and Conditions to all persons traveling with you and that they have fully and validly accepted the Terms and Conditions after having read them.
